The Federal Trade Commission (FTC) is taking action against Doxo by saying that the bill-payment organization misleads the customers as well as tacks junk fees. The Federal Tax Commission’s complaint alleges that Doxo buys search engine ads which appear when the consumers search for organizations that have billed them. Further, the landing pages of Doxo imply a formal relationship with the biller. This article involves a detailed overview of the complaints which is filed against Doxo for misleading the ads.
A federal court complaint is filed by the agency which alleges that Doxo has violated the Federal Tax Commission (FTC) Act, the Gramm-Leach Bliley Act, and the Restore Online Confidence Act. The Federal Tax Commission (FTC) will continue to take action when companies harm consumers by making use of deceptive design tricks.
FTC Files Complaint Against Doxo for Misleading Ads
The Federal Trade Commission or FTC has filed a complaint against Doxo as the company misleads its consumers and tacks junk fees. According to the spokesperson of Doxo, the investigation of the Federal Trade Commission is inaccurate and thus it is pushing forth a narrative that is an immense step backward from the aim of decreasing the bill paid costs and complexities.
More information about FTC Files Complaint Against Doxo
Doxo is devoted to fighting on behalf of all customers along with the billers who deserve a bill pay experience. The complaint of FTC alleges that the purchases of Doxo search engine ads that appear while the consumer searches for companies have billed them and have misled them by suggesting that Doxo is affiliated with such companies. According to the Doxo, they have assisted almost 10 million individuals in paying their bills safely and efficiently. They have even reduced unnecessary costs and thus have improved as well as protected the financial health of the customers.
- When the billing details about the consumer are provided to them the complaints allege that the Doxo tacks an additional fee as the final payment amount.
- Further Doxo displays the additional fee amount when the customer reaches the final payment step.
- Apart from this, the complaint even alleges that Doxo employs a process that is deceptive for signing the consumers for their subscription programs that are recurring.
- Several times, consumer charges the delivery fees even when they say that subscribers can save on such fees.
- According to the official statement of Doxo, the company has always remained committed for over fourteen years to taking significant steps to comply with all the regulations.
- Further doctors even said that they have remained committed to exceeding the standards prevailing in the market by making sure that customers are protected and empowered throughout the experience of bill pay.
Latest news on Complaint Against Doxo Filed by FTC
A rule is proposed by the Federal Trade Commission to prohibit the junk fee by mentioning that this will ban businesses from charging several hidden costs along with misleading fees. Furthermore, it also made such companies disclose the overall prices in the beginning. This will save consumers by paying extra and thus help in monetary savings.
- Many dark patterns are targeted by the government agency that designed elements and causes false beliefs, conceal the main information, lead unauthorized dupe consumers, or charge to share personal details.
- These deceptive design tricks will be ended by the federal trade consumers as it will reduce the chances of causing harm to the consumers financially.
- Now it has become significant for the companies to show the overall price in the beginning and to not charge extra amounts by misleading the customers.
- Doxo often charges delivery fees by the consumers despite saying that the individual will be saving on those fees.
- A rule is proposed by the agency for strictly prohibiting junk fees and thus several companies will be banned for charging different hidden charges by their consumers.
All You Need to Know
As per the complaint of the FTC, the bill payment company Doxo is engaged in analogous conduct while the consumer searches online about how to pay bills owed to a certain organization. The CEO and co-founder Steve Shivers and Vice President and co-founder Roger Parks say that the culprits made use of deceptive tactics to trick individuals by making them think that they are in contact with the organization and then tack millions in their junk fees. The FTC is committed to protecting consumers from these misleading practices of the companies.
- When customers look online for any type of information related to the company they owe money, then they think that they are dealing with that organization.
- The FTC says that the search engine ads are purchased by Doxo for suggesting a false affiliation to the consumers with the actual company.
- This FTC complaint even includes examples that use names of testing laboratories that are well known.
- FTC alleges that a huge amount of money is collected by Doxo in hidden fees by the customers without making them aware of it.
- Several companies print the paper checks and then mail them to the biller which shows that the payment of the consumer can arrive in days or in weeks after the bill is paid by the consumer.
- Many consumers have to receive warning letters from the collectors of bills for the bills they already paid. The consumers have even been charged late fees as well as fines and have missed their payment of child support.
Peter Horadan is a finance graduate who has been active in the field since 2015. He enjoys writing about stimulus programs, social security, and other U.S. finance topics to help Americans better understand their finances.