Western Union Launches Bot for Messenger

April 19, 2017         By: Mike Dautner

It’s a day of chatbot news evidently, as The Western Union Company has some news in regards to their Messenger app services.

The leader in global payments is excited to announce an innovative and compelling way for Facebook Messenger users in the U.S. to send money to more than 200 countries and territories across 130 countries.

The announcement was officially made at the F8 Facebook Developer Conference in San Jose, California.

Western Union has come up with a money transfer bot for Messenger, which offers a simple, seamless experience for those who intend to move money to nearly anywhere in the world.

The funds can be received into literally billions of bank accounts across the globe or in cold hard cash at half a million global retail Agent locations from some of the biggest cities in the world to tiny remote villages. All in all, over 1.2 billion people around the world use Messenger every month.

“Western Union’s global money movement platform—trusted by millions of customers worldwide—can now be accessed through the world’s largest social network platform by users in the U.S., enabling convenience, access and simplicity to further connect individuals and communities all over the world,” said Odilon Almeida, President, Global Money Transfer at Western Union.

“The Messenger platform allows Western Union to interact with our U.S. customers where they are, when they need us, in the most natural, conversational way,” he added.

“Our Messenger community in the U.S. can now connect with the rest of the world via Western Union’s services—either digitally or to a physical location—when sending money,” said David Marcus, Vice President of Messenger. “We are thrilled that the Western Union money transfer bot for Messenger is launching today.”