“Friendly fraud”—a type of eCommerce fraud where customers are issued a chargeback after claiming an order was never received or that they never made the charge—is a growing problem for retailers. Friendly fraud has increased 41% in the past five years and the FBI considers it to be one of the top three threats to eCommerce.
Learn how to fight friendly fraud in our white paper, “Are Your Customers Committing Fraud?” You’ll learn:
• How to recognize friendly fraud
• What to do when good customers turn bad
• The 5-step process for managing and reducing friendly fraud
• A real-world case worked by a professional chargeback team
Download the white paper now for the insights you need to spot and stop friendly fraud.