AtYourGate Celebrates One Year of Connecting Airports and Mobile Payments

February 11, 2019         By: Steven Anderson

For those who travel frequently, the process of getting around inside the airport can be packed with headaches, sufficient to the point where some wonder if you can get frequent flier miles for distances traveled inside the airport itself. Trying to make that possibly easier is firms like AtYourGate, who recently dropped word our way about its one-year anniversary with GOLO, an on-demand delivery platform. The duo’s operation allows for delivery of various goods, from food to toiletries, within an airport itself.

The AtYourGate / GOLO (part of Paysafe Group) partnership got its start at the San Diego International Airport, and went on to hit the John F. Kennedy, LaGuardia, and Newark Liberty airports as well. With a Net Promoter customer loyalty score of 87, it was clear this partnership effort was hitting at least most of the right buttons. Over 40,000 users have scheduled around 18,000 delivery orders so far, showing a clear expansion path.

With the partnership able to deliver key items to at least certain gates within 20 to 30 minutes of ordering, and offering its users real-time status updates as well along with pickup at pre-determined restaurant or retail locations, it’s got sufficient versatility to appeal to almost any traveler, especially those who have to make layovers or are suffering through a flight delay, both of which we saw plenty of recently. Customers can even establish a pre-order up to 24 hours in advance, allowing for the utmost in convenience.

While mobile payments are definitely one of the most convenient payment platforms around, those “last-mile” issues are still a major dilemma. We’ve seen some real strides on that front with self-driving cars and airborne delivery drones—if the FAA would get out of the way on that—but it’s moves like this that really make you think. The airport is a comparatively closed ecosystem. So why not be able to route things to various gates for pickup? It’s a great idea, and one that travelers are likely welcoming, especially as evidenced by the growing number of airports working with GOLO and AtYourGate.

It will be interesting to see how far this goes; maybe every airport will have this service one day. With travelers likely to welcome it when it arrives, it’s a safe bet that the service’s reach will keep expanding.