Target Group Delivers TV Licensing’s ‘Simple Payment Plan’ Pilot

April 13, 2018         By: Payment Week

Target Group, the business process outsourcing and operational transformation provider, has today announced it has been selected by the BBC, following an EU procurement process, to deliver the ‘Simple Payment Plan’ (SPP). Target was awarded a two year contract with an option to extend for up to a further two years.

The Government introduced legislation in March allowing the BBC to launch the Simple Payment trial on 1 April 2018. The objective of the scheme is to help those who most struggle to pay the licence fee, by offering a more affordable and more flexible payment plan. The cost of the licence fee will be evenly spread over the course of the year. This differs from current weekly and monthly payment plans where legislation requires the first licence to be paid over six months.

Target provides a dedicated Simple Payment Plan phone line, as well as a 24/7 online customer portal where households can make payments and view their TV licence. There are also options to pay by direct debit, PayPoint, and over the phone.

Ian Larkin, Chief Executive Officer at Target Group, said: “The Simple Payment Plan is an important trial for the BBC, and we are delighted to have been chosen to work closely with them to provide this alternative payment scheme.  Target already has a proven track record of creating and implementing payment services and technology systems and can provide data driven insight and business intelligence to evolve and inform customer experience in real time. Our multi-channel customer journey is designed to make the Simple Payment Plan easy for licence payers to engage with, driving increased revenue collection.”


About Target Group

Target Group is a leading provider of Business Process Outsourcing (BPO) and operational transformation for over 50 major financial institutions across the globe, including clients such as Goldman Sachs, Morgan Stanley, Credit Suisse, Barclays and Shawbrook Bank.

Our leading fintech platform manages assets in excess of £25 billion, enabling our clients to become more effective through leveraging our best in class business process outsourcing and operational transformation. We create value through partnering with our clients to transform their customer journey and operations. Target systems currently process over 19 million accounts and collect £3billion of direct debit payments each year on behalf of both private and public sector clients.

In August 2016 we were acquired by global multi-national specialist in digital transformation Tech Mahindra. Joining with £4bn Tech Mahindra enables us to bring wider propositions and service our clients.

For further information about Target Group, please visit www.targetgroup.com