Semafone Wins Best Call Center Solution in the 2017 CNP Awards for Third Consecutive Year

May 26, 2017         By: Mike Dautner

Semafone, a provider of secure payment software for contact centers, recently announced it has been named Best Call Center Solution in the 2017 CNP Awards.

For the third consecutive year, Semafone has been recognized by the CNP Awards judges and the readers of cardnotpresent.com for its industry-leading software solution that enables contact centers to securely take payments over the phone, ease compliance with the Payment Card Industry Data Security Standards and simplify complex CNP transactions.

“Winning this award further reinforces Semafone’s position as the undisputed, leading solution on the market for securing payments over the phone,” said Tim Critchley, CEO, Semafone. “Businesses from around the globe, spanning many different industries have turned to Semafone to help them not only reduce the risk of having their call centers fall victim to a data breach, but also to minimize the cost and complexity associated with maintaining PCI DSS compliance in CNP environments. We’re proud that our solution is being heralded by both industry experts and our customers for the benefits they provide.”

Semafone’s innovative technology enables contact centers to safely accept payments via phone call by having customers enter their payment card information using the telephone’s touchstone keypad.

Dual Tone Muti-Frequency masking prevents call center agents, recordings or nefarious onlookers from recognizing the tones, and by doing, the payment card details are attained.

The payment data is securely funneled straight to the payment gateway so it is not held in the call center infrastructure or other unsecured areas of business.

This has some serious implications in reducing the card data environment and scope of compliance for PCI DSS, making it much easier and less costly for organizations to comply.

In the process of removing sensitive data from the call center environment, Semafone mitigates the sizable financial and reputation risk caused by data breaches.