Starbucks Locations Go Cash-Only With Payment Glitch

May 19, 2017         By: Steven Anderson

Starbucks has been pretty much the gold standard of mobile payments in restaurant settings for some time to come, to the point where it was actually starting to hurt physical service at some locations.

That forced Starbucks to consider some mobile-only operations, a move that might have shut some branches down altogether after a software update accidentally shut down mobile payments for a while, turning Starbucks cash-only for the first time possibly ever.

Starbucks, according to reports from Reuters, noted that an overnight software update took out some cash register systems, noting that the recent WannaCry attack had absolutely nothing to do with the shutdown.

The company hoped to have all its systems back online before long, and even in this, Starbucks demonstrated its impressive customer service by offering free coffee at the cash-only stores just to make up for the inconvenience.

A statement from Starbucks proper noted “ As part of our normal course of business, overnight we worked to install a technology update to our store registers in the U.S. and Canada.

A limited number of locations remain offline, and we are working swiftly to resume full operations in each of these stores. The stores will remain open during this time, and, as always, our partners are prepared to take care of our customers to ensure they have the best experience possible.”

It’s a lesson for all of us; despite the incredible power and versatility of mobile payments, we should always be ready with backup systems to address any potential issues that may come up as a result of using mobile payments. Mobile payments are great, but being able to take cash allows us to carry on with business in the event of glitch or mistake or hack.

In our rush to use the latest and newest, we often forget the value represented by the old-fashioned, a point that Starbucks just demonstrated well. Being prepared to take more mundane forms of payment is an excellent strategy to have on hand for when those midnight updates don’t go according to Hoyle