Tidal Commerce Announces The Launch Of Atlas, A Tool Designed By Merchant Service Agents To Resolve The Job’s Biggest Headaches

December 6, 2017         By: Payment Week

Oak Brook, IL December 2017 –  Tidal Commerce, a merchant solutions company that focuses on helping SMEs grow, today announces the launch of its innovative online application Atlas. Atlas is designed by merchant service agents to resolve some of the job’s biggest headaches, bringing the application process online to help to prevent fraud and better communicate with merchants.

Tidal Commerce provides credit card and merchant services to businesses of all sizes. Their newest tool Atlas is an online onboarding, underwriting, and ticketing solution to make processing for merchant service agents and sales offices/IOSs quicker and easier.

While traditionally merchant agents deal with slow processes – and sometimes even rely on paper forms – Atlas enables independent sales organizations (ISOs) and agents to fill out application details even before walking into a meeting with a merchant. They can also send the application via email, and finish the whole process in a matter of minutes.

Better yet, Atlas includes merchant identity verification to help protect against fraud, thus ensuring merchant accounts aren’t created in a fraudster’s name to hurt consumers.

“There is often a lack of communication between agents and merchants after the onboarding process, and unfortunately agents can fall victim to fraudster merchants who sign up,” said Brandon Allard, EVP of Business Development. “We equipped Atlas with fraud prevention and merchant identity verification, so ISOs can continue to serve as gatekeepers to screen out bogus merchants.”

Most tools for agents focus solely on onboarding merchants. Atlas is unique in that it continues support after onboarding, providing merchant service agents with a CRM to help see which stage each merchant account is at instantly. It also offers quick access to merchant account ID numbers, a ticketing system for merchant issues, and the opportunity to create individual users for each separate account – an important feature for ISOs with many employees.

McKinsey predicts global payments revenues will be a $2 trillion industry by 2020. Digital disruption is rapidly transforming the payments industry, and now the challenge for every player is to stay current by offering simpler, more efficient services. Atlas enables payment processing agents to interact with merchants in a streamlined way – and more, it does so at half the price of competitors. Atlas is free for agents or ISOs that use Tidal Commerce and available for agents outside of the Tidal Commerce community at a competitive price.

“With Atlas’ online application, merchant services agents can reduce time-costly errors and speed up turnaround times,” said Drew Sementa, Tidal Commerce CEO. “And with its built-in task management, agents will never miss a deal again.”


Tidal Commerce is a merchant solutions and payment processing company that focuses on helping small and medium sized businesses grow. The company is committed to simple and transparent pricing, with no hidden fees, no setup fees, and no cancellation fees. Tidal puts the merchant first with industry leading 24/7 US-based technical support, and free services that growing businesses need, such as online reporting, sales analytics, built-in fraud protection, and chargeback assistance. It also saves merchants on their credit card processing fees, and offers state of the art Point of Sale (POS), ecommerce gateway, and terminal options. Tidal Commerce boasts over 10 years of experience in the payments industry and serves thousands of merchants and processes billions of dollars annually.