POPin Video Banking Collaboration Chosen By South Bay Credit Union To Enhance Self-Service Technology Suite

REDONDO BEACH, Calif. (December 13, 2024) – POPin Video Banking Collaboration, the world’s first interactive mobile video banking solution, today announced its adoption by South Bay Credit Union (SBCU), to maximize the member banking experience through on-the-go mobile video services for the 7,300-member credit union based in Redondo Beach, California.

“South Bay’s visionary leadership continually demonstrates that its members come first,” said POPin Video Banking Collaboration founder and CEO Gene Pranger, who created the concept of video banking in 2008 and now POPin as the completion of that vision. “The addition of POPin is a game changer for SBCU, providing face-to-face interaction with live representatives straight from consumers’ smart phones.”

Ushering in a new era of self-service, POPin Video Banking Collaboration enables face-to-face video chat and simultaneous collaboration between financial institutions and their customers across all digital channels. Through this patented technology, on-the-go members can access branch services and complete nearly all banking needs via the web, personal mobile devices, or branch-based video, removing the need for either party to be in a physical branch or office.

“At South Bay, we’re proud to further the credit union difference by offering the very latest in financial services,” said South Bay Credit Union CEO Jennifer Oliver. “POPin is expanding our reach and ability in a nearly unlimited capacity to serve and assist our members in realizing their financial goals, on their own terms.”

POPin Video Banking Collaboration’s Customer Communication Center plugs directly into the backend of existing systems, providing financial institutions the tools they need to serve their members and improve performance and management through streamlined communication and analytics. The platform can also supplement internal branch communications, staff meetings and training sessions though face-to-face mobile video connection and collaboration.

To learn more about how financial institutions like South Bay Credit Union are using POPin Video Banking Collaboration to improve financial services, visit www.popinvideobanking.com/.

About South Bay Credit Union

Established in 1953, South Bay Credit Union is a member-owned not-for-profit financial cooperative proudly serving the South Bay area in Los Angeles County, California. A financial cooperative with 7,300 members and nearly $100 million in assets, South Bay Credit Union brings member-owners together by pooling their financial resources to meet the individual needs of the membership, while providing valued financial products and services to the community. South Bay Credit Union has two locations in Redondo Beach, California, and has a branch service center in Torrance. For more information, visit www.southbaycu.com.

About POPin Video Banking Collaboration

POPin Video Banking Collaboration is a web and mobile video software solution bridging the gap between businesses and their customers. Through increased connectivity, this comprehensive and interactive solution enhances customer communication and action to empower sales and give companies the tools they need to exceed customer expectations. For more information regarding POPin, visit www.popinvideobanking.com or call 801-417-9000.