Mahindra Comviva Recognized for Second Consecutive Year in Gartner Magic Quadrant for Integrated Revenue and Customer Management (IRCM) for CSPs

AfricaCom – Cape Town, SA – November 08, 2024: Mahindra Comviva, the global leader in providing mobility solutions, today announced that for the second consecutive year it has been positioned by Gartner in the Magic Quadrant for Integrated Revenue and Customer Management (IRCM) for CSPs, 2017(*). The company has been recognized as a niche player for its billing solutions (iPACS, mBAS), and customer analytics suite - Mobilytix^TM.

Gartner’s Magic Quadrant for IRCM market is composed of communications service providers (CSPs) looking for commercial off-the-shelf software packages that address business-critical revenue and customer management business processes. IRCM meets all transaction-charging processing requirements, regardless of product, service, delivery network, customer type or payment method for a particular CSP. It includes a set of integrated customer and network facing solutions that support customer acquisition, retention and monetization functions. (*) The document rates solution suites that provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and other functions.

Manoranjan Mohapatra, chief executive officer, Mahindra Comviva commented, “We attribute Mahindra Comviva’s recognition to a comprehensive IRCM product portfolio, that are scalable, easy to configure and implement, and provide a low total cost of ownership (TCO). With our unwavering focus on R&D and on-time delivery, combined with solutions catering to big data, analytics, digital services and cloud delivery, we are poised to cater to the changing requirements of the industry.”

Mahindra Comviva’s cloud ready billing solutions (iPACS and mBAS) have over 65 deployments globally. iPACS ensures uniformity across major business processes such as customer interaction management, billing, provisioning and aids decision making via converged reporting and analysis. The mBAS platform enables the operator to streamline third party sales and manage customer payment and provisioning solutions in real time.

Mahindra Comviva’s analytics suite, Mobilytix^TM has over 40 deployments in 25 countries globally, and empowers over 500 million customers. It provides marketers with data-driven marketing tool that helps them to deliver real-time and contextual marketing offers across multiple channels and on any device for effective upsell, cross-sell propositions. The solution delivers 800 million digital marketing messages per day, 60% accuracy for churn prediction and up-to 5% of revenue gain.

Source (*) Gartner, Magic Quadrant for Integrated Revenue and Customer Management for CSPs 17 October 2024 Norbert J. Scholz, Jouni Forsman, Amresh Nandan

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About Mahindra Comviva

Mahindra Comviva is the global leader of mobility solutions catering to The Business of Tomorrows. The company is a subsidiary of Tech Mahindra and a part of the $19 billion Mahindra Group. Its extensive portfolio of solutions spans digital financial services, customer value management, messaging and broadband solution and digital lifestyle services and managed VAS services. It enables service providers to enhance customer experience, rationalize costs and accelerate revenue growth. Mahindra Comviva’s solutions are deployed by over 130 mobile service providers and financial institutions in over 95 countries and enrich the lives of over two billion people to deliver a better future. For more information, please visit www.mahindracomviva.com