For the third year running, Discover ranked the highest for credit card customer satisfaction among U.S. credit card companies by J.D. Power.
Discover garnered a tally of 827 points out of a possible 1,000, according to the J.D. Power 2016 U.S. Credit Card Satisfaction Study, going above the industry average by 31 points.
“This recognition by J.D. Power for the third consecutive year inspires us because it comes from our cardmembers,” said David Nelms, chairman and CEO of Discover. “Across the company, our employees train hard to continue to deliver the best possible value and experience to our cardmembers. This award is a credit to their excellent work and dedication.”
The study collected feedback from over 20,000 credit card users, measuring out the level of satisfaction customers have with their primary credit card company.
Customer service satisfaction has long been a major pursuit of Discover ever since its founding back in 1986.
Discover has been in the drivers seat in terms of offering cash rewards credit cards with no annual fee, as well as 24/7 customer service.
Discover offers a plethora of credit cards, which include cash back, travel and student card options, all with no annual fee.
Some other cardmember benefits include:
- Cashback MatchTM – dollar-for-dollar match of all cash back earned at the end of the first year for new cardmembers only4
- 24/7 live, U.S.-based customer service
- FICO® Credit Scores for free on monthly statements and online
- Ability to redeem rewards for cash in any amount and at any time; plus, cash back never expires5
- Freeze ItSM – an on/off switch that enables cardmembers to freeze their account in seconds using the Discover mobile app or website if they misplace their card to prevent new purchases, cash advances and balance transfers
- $0 Fraud Liability Guarantee means cardmembers are never responsible for unauthorized purchases on their Discover card