Vantiv

CAP COM Federal Credit Union Chooses Vantiv to Grow and Protect Its Diverse Payment Offerings

June 20, 2016         By: Mike Dautner

Vantiv, Inc., a leading provider of payment processing services and related technology solutions for merchants and financial institutions of all kinds, today announced that it has been selected by CAP COM Federal Credit Union as its payments processor with a multi-year partnership to boot.

CAP COM was founded back in 1953 and is based in New York’s Capital Region with over $1 billion in assets.

CAP COM Federal Credit Union is also a member-owned financial institution.

“Being chosen by a well-respected, highly-rated credit union like CAP COM Federal Credit Union is a testament to the empowering solutions we’ve worked hard to develop and implement for our credit union partners,” said Bill Hampton, general manager, financial institution services at Vantiv. “With these innovations and a focus on the cardholder experience, we’ll help CAP COM Federal Credit Union’s card line become the preferred, top of wallet choice for its members.”

As a result of the partnership, Vantiv will provide a holistic suite of payment processing solutions including debt, full service credit and prepaid card processing solutions to CAP COM Federal Credit Union’s 126,000 credit union members.

One of the product offerings includes MobiMoney, a mobile app that gives members control of card functionality resulting in lower fraud losses and safer spending habits.

“The changes facing the credit union industry today can be daunting, but we feel confident with Vantiv as a partner we can grow our membership base and deliver a superior product line to our cardholders,” said Edward Glenning, Chief Technology Officer at CAP COM Federal Credit Union. “These innovative solutions, including member-operated fraud controls and mobile capabilities, made Vantiv stand out as our best choice.”

CAP COM achieved a ‘High Performer’ status in the 2015 Raddon Financial Group’s Member Relationship Survey, which examines credit union nationwide.

“It is very important to us that our new payment processor be aligned with our brand. Vantiv exemplifies a true partnership approach to portfolio growth and member service,” said Diana VanAmerongen, Chief Banking Officer at CAP COM Federal Credit Union. “We pride ourselves on providing an unmatched member experience, and we feel confident Vantiv will expand and support that commitment which we take very seriously.”