ProPay, Practice-Web Brings Mobile Payments to Dentistry

December 9, 2024 by

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Going to the dentist can be an unpleasant, inconvenient, and sometimes downright painful process for a lot of people.

Throw in a payment environment that can be a torture trial of its own and that just makes a bad situation even worse. ProPay and Practice-Web, however, may have a solution with a new practice management tool that allows customers to use text messages to pay the bill.

There’s no need to download a mobile app to go with it, or sign up with an online portal. A merchant account can be readily activated from the Practice-Web platform, and users can put it to work with comparative ease. Customers also retain the right to make traditional payments, including by standard credit card.

ProPay’s vice president of sales, Mike Cottrell, offered up some comment, saying “The integration of Practice-Web into ProPay’s ‘one-click’ payment platform enables an email or text message to be sent to the patient, after the insurance claim is paid, notifying the patient of their balance due.

Patients can then easily pay their bill with their smartphone and store their card for future payments. At the same time, the dental practice improves the collection of its receivables.”

What the ProPay system really adds, however, is one extra means of making payments that may prove convenient. Convenient payments are more likely to be made, and that’s a help to offices of all sizes and product offerings.

A customer might not have a credit card on hand, or enough money in a checking account, but most everyone has a smartphone to bring up, and that might mean a payment that may have had to wait for a billing cycle can instead be made at the office. Faster billing means faster payments, and that gives dental practices a more stable and predictable source of revenue.

It also means less time spent on collection efforts and payment reminders, time which can be better invested elsewhere in improving the business.

Dealing with accounts receivable can take a lot of time and effort. Businesses walk a fine line between needing the cash those accounts represent in hand and not wanting to alienate customers, thus risking future loss of business.

A tool like that offered by ProPay and Practice-Web, meanwhile, might just make the difference between a happy customer willing to pay and an annoyed customer dodging payments out of spite. Mobile payment systems once again lead the charge toward better outcomes for businesses.

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