USA Technologies Expands Product Portfolio with Premium Support Service

November 6, 2015         By: Melanie Macinas

USA Technologies, a pioneer in wireless, cashless payment and M2M/Internet of Things (IoT) solutions for the small-ticket, self-serve retailing industries, has rolled out a premium support service designed to promote cross-functional engagement between the company and its customers.

This premium support service aims to boost adoption rate and penetration of the company’s ePort Connect technology in its existing client base, as well as improve consumer adoption and participation at machines linked to the service.

USAT’s flagship service platform, ePort Connect is a PCI-compliant, end-to-end family of cashless payment and telemetry services that answer the needs of small ticket, self-service retailing industries.

The bundle of premium support services offers model market program that includes planning, project management, installation support, and marketing; and a three-step process that integrates deployment planning, installation support and performance optimization.

It also provides access to Knowlede Base, the company’s flagship data capture system, to support optimum deployment planning and performance measurement; and profitability calculator that helps determine estimated net operating profit for planning and performance evaluation.

The solution also offers customized reports to support deployment, inventory and DEX project management.

Maeve McKenna Duska, senior vice president of Marketing for USA Technologies, commented, “This new premium program is a natural progression for us, as it truly encapsulates all of the best-in-class resources we bring to our clients. Through the benefit of analytics, a deep understanding of different regions and markets we serve and the support of a top marketing team, we are not only managing deployments, we are building cohesive and smart plans with the objective of maximizing returns for our customers.”