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Discover and Amex Earn Top Credit Card Satisfaction Ratings

August 28, 2024         By: Amber John

Two of the top players in the credit card industry, Discover and Amex, have earned the highest customer satisfaction ratings according to J.D. Power.

Both American Express and Discover earned 819 points out of a possible 1,000 in customer satisfaction.

The ratings are based on different markers of customer satisfaction including the quality of feedback provided by the representative, benefits, credit card terms, billing, and follow up on the customer’s complaints.

Discover and Amex has spent years of effort and matchless hard work to attain a portfolio of satisfied customers.

This is American Express’ sixth consecutive year earning the top rank. Amex is known for the variety of credit cards it offers, currently targeting multiple consumer segments and separate teams for handling this diverse customer base. It’s become possible due to the unprecedented efforts of the whole team, says Kenneth I. Chenault, CEO at Amex. He claims this success to be the biggest asset for the company.

David Nelms, Chairman and CEO of Discover said, “As we seek to help cardmembers achieve brighter financial futures, Discover aims to make every single customer interaction a positive one.”

Discover has added to its the customer services interface by providing a mobile app for the customer care department where the customer’s queries can be entertained through a virtual platform.

The credit card services industry is a difficult arena. However, these two companies have conquered this field with devotion and consistency.

The practices and quality standards implemented by Discover and Amex are surely a role model and rule of thumb for all payment industry players.