Semafone to Demonstrate Secure Telephone Payment Solution

May 16, 2017         By: Mike Dautner

Semafone, a company that offers secure payment software to contact centers, will demonstrate its solutions at CX17, the industry’s premier customer experience event.

The event will take place May 22-25 in Indianapolis and June 7-9 in Brussels, as CX17 is organized by Genesys, the global leader in omnichannel customer experience and contact center solutions.

CX17 combines the best of G-Force and Interactions in its debut year since Genesys completed its acquisition of Interactive Intelligence in late 2016.

Semafone will exhibit at both CX17 events in Indianapolis and in Belgium to showcase its patented payment method, Cardprotect.

Semafone will show how Cardprotect combines with the Genesys Customer Experience Platform to enable organizations to discover, research, and connect with a broad range of customer experience apps, integrations, and services that address their unique customer needs.

Semafone CEO Tim Critchley said, “CX17 is a fantastic opportunity for Semafone to show customers how they can become PCI DSS compliant and still deliver excellent customer service in their contact centers by using our secure payment solution, Cardprotect, on the Genesys Customer Experience Platform. Securing payment card data is imperative in this day and age of damaging data breaches; a company’s reputation is key to a successful business and protecting consumer data is central to maintaining a positive brand image.”

Working in tandem with Genesys, Semafone’s Cardprotect solution has already been implemented by enterprise level organizations in a number of industries including telecommunications, travel, insurance, utilities, retail and consumer services.

“Semafone, and our other AppFoundry partners, are leveraging the Genesys Customer Experience Platform in exciting ways to help organizations better connect employee and customer conversations on any channel, every day,” said Jim Kraeutler, vice president of the Innovation Group at Genesys. “By showcasing its secure telephone payment solution at CX17, Semafone is contributing to an inspiring agenda focused on leading transformation in the customer experience industry.”