PayPal

PayPal Executive Rahul Shah Joins Applause Executive Team to Scale Customer Success for Long Term Growth

August 25, 2016         By: Mike Dautner

Applause, the global leader in digital testing, today announced former PayPal executive, Rahul Shah, has joined Applause as Senior Vice President, Global Delivery & Customer Success.

The announcement comes at a time when Applause has experienced substantial growth in its enterprise market, which does include helping many global brands deliver high quality digital experiences from web to mobile to payment strategy and validation.

Shah most recently led the Enterprise Technical Sales and Integration team at PayPal, where he was in charge of all technical aspects of selling, integrating, and building long-term value for customers.

He helped sustain growth by implementing a Customer Success model based on a direct partnership with Sales and strong collaboration with Product, Engineering, and Marketing that closely aligned with the expanding needs of PayPal’s merchant community.

“Rahul is a recognized industry leader who excels in growth environments,” said Applause CEO Doron Reuveni. “His expertise in the all-important payment technology space positions us well with retailers, restaurants, banks, insurance firms and travel companies – spaces where Applause has seen great enterprise adoption.  Rahul will make our world-class delivery team even stronger as our customers ask us to tackle new challenges in digital testing.”

Before being appointed by PayPal, Shah also led the Technology Development and Customer Service organizations at a subsidiary of Allianz, where he served as the executive in charge of driving the company’s digitalization efforts.